Pools are serviced one a week on the same day each week.

Service days may shift slightly around major holidays or severe weather, but we’ll always notify you in advance.

Please ensure we have unobstructed access to your pool area on your service day.

Gates should be unlocked, and pets secured for safety.

If we are unable to access your pool, we’ll contact you to advise and attempt to reschedule once that week, if possible.

Multiple reschedules in a month may result in a rescheduling fee. 

We use industry-standard pool chemicals and test for proper balance each visit.

Please allow at least 30-60 minutes after service before swimming.

We recommend running your pool equipment for at least 6-8 hours daily, especially after treatment. 

You will receive a text notification to your primary phone on your account when your technician is on their way to your pool.

You will receive another text message to your primary phone on your account once service is complete.

You may discontinue text messages at any time by simply opting out.

You will receive a detailed summary via email immediately after services are complete that will summarize the work that was done and provide you with an analysis of your water chemistry and any chemicals that were added to your pool. 

You will receive an invitation via email to register for our customer portal upon completion of your onboarding.

You may register one or more emails associated with your account.

The portal will provide you access to any of your quotes, your service history, current and past invoices, payment history and provide the ability to contact us at any time.

You may also make payment of your invoice directly through the portal.

Services are billed monthly in advance, with invoices sent via email to the email(s) of your choosing.

We will deliver paper invoices through the USPS upon your request.  Please note that a surcharge may apply.

Payments can be made through our customer portal via credit/debit card, Google Pay or direct ACH from your bank account.  We also accept Zelle and personal checks.

Current and past invoices and payments can be also be viewed in the customer portal.

A fee may be assessed for late payments. 

We will inform you of any visible issues with your pool equipment.

For minor repairs, we can provide you a quote upon your request and complete the work with your approval for the quoted price.  

For major repairs and equipment replacement, we can provide you a quote, and upon your written authorization, schedule a technician to complete the work for the quoted price.  

Please note that labor costs may vary from what is stated the quote.

You may cancel or pause service with 7 days written notice, however we would appreciate at least 30 days notice.

If service is paused, your pool’s condition may degrade, requiring a restart/cleaning fee. 

We’re available by phone, text, or email during regular business hours.

In case of a pool emergency, please feel free to call us 24x7.  Emergencies or urgent issues will be responded to as quickly as possible.